For B2B SaaS teams shipping AI features

Ship AI features your users actually trust

Cobbl collects end-user feedback on AI outputs and turns it into prompt improvements — so you stop guessing what's broken.

Your prompts are failing
and you don't know it

Your AI features look fine from the inside. But your users see every bad answer, and most of them never tell you about it.

  • Users churn quietly when AI outputs miss the mark
  • Support tickets mention bad AI responses but engineering never sees them
  • You're rewriting prompts based on vibes, not data

The kind of output your users quietly flag and never tell you about.

Short and to the point
Contradicted the docs
Info was months out of date
Didn't follow my instructions
Easy to read and use
Way too long and rambling
Exactly what I needed
Completely off topic

“The capital of Australia is Sydney, known for its iconic Opera House and harbour. It became the capital in 1901 when the federation was established…”

Your feedback loop
isn't serving you

A paying customer tells your support team “your app gave me the wrong answer.” That's where the signal dies. Five handoffs later, engineering is staring at a ticket with no context about which prompt produced what output.

  • No context of problematic prompt or output generated
  • Multiple handoffs before it reaches engineering
  • Days or weeks from complaint to prompt fix
Before Cobbl
Customer complaint
Customer support
Ticket created
Product review
Engineer investigates
Development
Changes shipped
With Cobbl
Customer complaint
Changes suggested
Changes shipped

Features

See what your users actually said

Drop in a lightweight widget or use the SDK to collect feedback on any AI output. Every piece of feedback is linked to the exact prompt, inputs, and response that produced it.

Was this helpful?

Feedback3
Great response!2m ago
Very helpful answer5m ago
Not what I needed12m ago
Inaccurate infonow

Stop reading feedback one-by-one

Cobbl groups related feedback into issues automatically, so you see patterns across users instead of triaging individual complaints. Spot the bad prompt before your next churn call.

Feedback6
Great response!2m ago
Response was inaccurate5m ago
Very helpful answer8m ago
Gave wrong information12m ago
Too slow to respond18m ago
Facts were incorrect24m ago
Issue0 reports

Inaccurate responses

Users report receiving factually incorrect information in responses.

Ship a better prompt in minutes, not a sprint

Cobbl suggests a new prompt version based on what your users reported. You review the diff, edit if needed, and publish. No guesswork, no waiting for the next sprint.

Issue3 reports

Inaccurate responses

Users report receiving factually incorrect information in responses.

Recommendation

Add explicit source-citation instructions and a fact-checking step to the prompt template.

Prompt template
You are a helpful assistant that answers user questions about our products. Be concise and accurate in your responses.
Always verify facts against the knowledge base before responding. If uncertain, state limitations.

Roll back a bad prompt like you would a deploy

Every prompt change is a versioned snapshot with its own feedback and analytics. If something breaks, roll back to the last known-good version in one click.

Prompt versions
v4Inactive
Just now

From feedback suggestion

v3Inactive
2d ago

From feedback suggestion

Rollback
v2Inactive
5d ago

Manual edit

v1Active
12d ago

Initial version

Feedback, baked in

Drop the widget next to any prompt output. Users tell you what's working without leaving your app.

DEMO
Thread SummaryAI-generated · 3 messages summarized

The team agreed to push the API v2 migration to March to give QA another sprint. Sarah will own the migration guide and Alex is handling the deprecation notices. Open question: whether to keep backward compat for the /users endpoint through Q3.

Was this summary helpful?
Try it out! Click thumbs up or down

Add feedback collection in five minutes

SDK and widget. No evals pipeline, no data warehouse, no ML team required.

1

Run a prompt

terminal
npm install @cobbl-ai/sdk
server-side
import { CobblAdminClient } from '@cobbl-ai/sdk'

// Setup Cobbl Admin Client
const cobbl = new CobblAdminClient({
  apiKey: process.env.COBBL_API_KEY,
})

// Run a prompt
const result = await cobbl.runPrompt('welcome_email', {
  customerName: 'Jane',
  plan: 'Pro',
})

// If storing prompt output, store the runId as well
await db.create({
  output: result.output,
  runId: result.runId,
})

Create prompts in the dashboard, run them via SDK.

2

Collect feedback

terminal
npm install @cobbl-ai/feedback-widget
client-side
import { FeedbackWidget } from '@cobbl-ai/feedback-widget/react'

// Drop the widget next to any AI-generated content
<FeedbackWidget runId={dbItem.runId} variant="thumbs" />

Don't want a widget? Collect feedback with the SDK →

3

Manage your prompts in the dashboard

See which prompts are causing problems, review the actual outputs your users flagged, and ship improved versions without a deploy.

Built for small teams shipping AI features

Everything you need to manage prompts without a dedicated ML team.

Lightweight Widget

Under 15 KB. Drop it into React, vanilla JS, or a script tag without slowing down your app.

Type-Safe SDK

Fully typed TypeScript SDK so your IDE catches mistakes before your users do.

Analytics

Track tokens, latency, success rates, and feedback trends per prompt version.

Multi-Provider

Swap between OpenAI, Anthropic, and Google without rewriting your prompt layer.

Environment Isolation

Run staging prompts against staging data so you can test changes before they hit production.

Role-Based Access

Engineers build prompts, reviewers triage feedback. Everyone sees only what they need.

Find out what your users actually think

Free to get started. Set up in minutes.